Politique de confidentialité
ELAA collection (“ELAA collection,” “we,” “us,” or “our”) operates this online store and website, including the related content, features, products, and services (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, use our Services, place an order, create an account, contact us, or otherwise interact with ELAA collection.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Business name: ELAA collection
Email: elaacollectionelaa@gmail.com
Physical address: Agadir, 80000, Morocco
2. Personal Information We Collect
Depending on how you interact with our Services, we may collect the following information:
Contact and order information
This may include:
- Full name.
- Email address.
- Phone number.
- Billing address.
- Shipping address.
- Order information.
- Items purchased, returned, or exchanged.
Payment information
Payments may be processed through third-party payment providers.
Depending on the payment method used, payment providers may collect and process payment information such as card details or other payment credentials.
ELAA collection does not intentionally store complete payment card information on its own systems when payment processing is handled by third-party payment providers.
Account information
If you create an account, we may collect information such as:
- Name.
- Email address.
- Account preferences.
- Login-related information.
Communications
When you contact us, we may collect the information contained in your message, including your name, email address, order information, and any other information you choose to provide.
Device and technical information
When you access our website, certain information may be collected automatically, including:
- IP address.
- Browser type.
- Device type.
- Operating system.
- Network information.
- Pages visited.
- Referring pages.
- Interaction with our website.
Cookies and similar technologies
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve our Services, and, where applicable, support marketing and advertising.
Depending on your location and applicable law, you may be asked to provide consent before certain cookies are used.
3. How We Collect Information
We may collect personal information:
- Directly from you when you place an order, create an account, subscribe to communications, contact us, or otherwise provide information.
- Automatically when you use our website.
- Through Shopify and other service providers that operate technology on our behalf.
- Through payment processors, shipping providers, analytics providers, marketing providers, and other third-party service providers.
- Through third-party platforms or integrations that you choose to use.
4. How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders.
- Process payments.
- Arrange shipping and delivery.
- Provide customer service.
- Respond to questions and requests.
- Manage customer accounts.
- Process returns, refunds, and exchanges.
- Send order confirmations and transactional communications.
- Improve our website, products, and Services.
- Personalize your shopping experience.
- Detect and prevent fraud or unauthorized activity.
- Maintain website security.
- Send marketing communications where permitted and where you have provided the required consent.
- Comply with legal and regulatory obligations.
- Resolve disputes and enforce our agreements and policies.
5. Marketing Communications
If you have subscribed to our marketing communications, we may send you promotional emails or other marketing communications about ELAA collection.
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the relevant communication or by contacting us at:
You may continue to receive non-promotional communications relating to your orders, account, or transactions.
6. Sharing Personal Information
We may share personal information with third parties where necessary to operate our business and provide the Services.
These parties may include:
- Shopify.
- Payment processors.
- Shipping and delivery providers.
- Website hosting and technology providers.
- Customer service providers.
- Analytics providers.
- Marketing and advertising providers.
- Fraud prevention and security providers.
- Professional advisers.
- Government authorities or law enforcement where legally required.
We do not sell your personal information in exchange for money.
7. Shopify
Our online store is powered by Shopify.
Shopify processes personal information in connection with your use of our store and provides the technology necessary for us to operate our Services.
Information submitted through our store may be processed by Shopify and other service providers in countries other than the country where you reside.
For more information about how Shopify handles personal information, please review Shopify's privacy information.
8. International Data Transfers
Because ELAA collection uses international service providers and operates an online store that may serve customers internationally, your personal information may be transferred to, stored in, or processed in countries outside Morocco.
Where applicable, we take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection laws.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Complete transactions.
- Provide Services.
- Maintain business and transaction records.
- Comply with legal obligations.
- Resolve disputes.
- Prevent fraud.
- Enforce our agreements.
When information is no longer required, it may be deleted or anonymized where appropriate.
10. Your Rights
Depending on applicable law and your place of residence, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion where legally applicable.
- Object to certain processing.
- Withdraw consent where processing is based on consent.
- Request information about how your personal information is processed.
Under Moroccan Law 09-08, individuals may have rights including access, rectification, and opposition concerning the processing of their personal data.
To exercise your rights, contact:
We may need to verify your identity before processing certain requests.
11. Cookies
Our website may use cookies and similar technologies.
Cookies may be used to:
- Keep the website functioning properly.
- Remember preferences.
- Understand how visitors use the website.
- Improve website performance.
- Support analytics.
- Support marketing and advertising where applicable.
Where required by applicable law, we will request consent before placing non-essential cookies.
12. Children's Privacy
Our Services are not directed toward children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided us with personal information, please contact us at:
13. Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
14. Third-Party Websites
Our Services may contain links to websites operated by third parties.
We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, Services, legal requirements, or privacy practices.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
16. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact:
ELAA collection
Email: elaacollectionelaa@gmail.com
Address: Agadir, 80000, Morocco