Politique de remboursement
At ELAA collection, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.
1. 30-Day Return Policy
We offer a 30-day return period. This means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, the item must:
- Be in the same condition in which you received it.
- Be unworn and unused.
- Have all original tags attached.
- Be returned in its original packaging, where applicable.
- Be accompanied by proof of purchase or order confirmation.
Items that do not meet these conditions may not be accepted for return.
2. How to Request a Return
To request a return, please contact us at:
Email: elaacollectionelaa@gmail.com
Please include your order number and the reason for your return.
Returns must be requested and approved by ELAA collection before the item is shipped back to us.
Please do not send an item back without receiving return instructions from us first. Unauthorized returns may not be accepted.
Return address:
ELAA collection
Agadir, 80000
Morocco
3. Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise eligible for a return at our expense, the customer is responsible for the cost of returning the item.
If the return is due to an error on our part or the item arrived defective or damaged, please contact us before returning the item so that we can provide appropriate instructions.
4. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item is defective, damaged, or you received the wrong item, please contact us as soon as possible at:
Please provide your order number and, where appropriate, clear photographs showing the issue.
We will review the issue and, where appropriate, offer a replacement, repair, refund, or other appropriate solution.
5. Non-Returnable Items
Certain items may not be eligible for return, including:
- Custom-made or personalized items.
- Items that have been worn, washed, altered, damaged, or used.
- Items returned without their original tags.
- Gift cards.
- Items clearly identified as final sale or non-returnable at the time of purchase.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
6. Sale Items
Sale or promotional items may be subject to specific return conditions stated at the time of purchase.
Unless otherwise stated on the product page or at checkout, sale items may be eligible for return under the same conditions as regular-price items.
7. Exchanges
If you would like a different size, color, or item, please contact us.
Depending on availability, we may recommend returning the original item and placing a new order for the desired item.
8. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow up to 10 business days for us to process an approved refund.
Your bank or payment provider may require additional time to display the refund in your account. Processing times may vary depending on the payment provider.
If you have not received your refund after the applicable processing period, please contact us at:
9. International Returns
For international orders, customers are responsible for any return shipping costs unless the return is due to an error on our part or a defective or incorrect item.
Customers may also be responsible for any customs duties, taxes, or other charges associated with returning an item internationally, where applicable.
10. European Union Customers
If you are purchasing from the European Union, additional consumer rights may apply, including the statutory 14-day withdrawal right for eligible online purchases.
These statutory rights apply independently of our voluntary 30-day return policy and are not limited by this policy.
Certain products, including personalized or custom-made items, may be exempt from the statutory withdrawal right where permitted by applicable law.
11. Contact Us
If you have any questions regarding returns or refunds, please contact:
ELAA collection
Email: elaacollectionelaa@gmail.com
Address: Agadir, 80000, Morocco